1. 7-Day Refund Policy We offer a 7-day refund policy for our digital products, provided that the content has not been downloaded or accessed. If you have not downloaded or accessed the content within 7 days of purchase, you are eligible for a full refund. Once the digital product has been downloaded or accessed, all sales are final and we cannot issue refunds, returns, or exchanges under normal circumstances.
2. Defective Files and Access Problems If you experience severe technical issues or are completely unable to access the files you purchased, please contact our support team immediately at support@creatorcartel.shop before contacting your bank or payment provider. We will work closely with you to ensure you manually receive the working files. Refunds will only be considered at our sole discretion if a file is proven to be completely defective and our technical team is unable to resolve the issue for you.
3. Duplicate Transactions In the rare event of a duplicate transaction due to a network glitch or payment gateway error on our part, we will promptly refund the duplicate charge. Please provide your order numbers to support@creatorcartel.shop so we can resolve it immediately.
If you have any questions before purchasing, please reach out to our team at support@creatorcartel.shop to ensure the product meets your needs. We are happy to help!